FAQ

Frequently asked questions

Delivery

How is delivery calculated?

Delivery is a flat rate price depending on when it's needed!



Do you deliver to schools, businesses, apartments?

Yes, we deliver wherever delivieries are accepted. Please give clear delivery instruction. Apartment numbers, unit numbers, small details are greatly appreciated.



When should I expect my delivery?

We do not guarantee delivery times. We guarentee delivery before 8PM. Any scheduled delivery times must be confirmed upon ordering. We deliver to local businesses first, then residential deliveries.



What if you attempt delivery and no ones home?

We assess each delivery situation on an individual basis. We will ask for permission to leave the order on the porch in a bucket to ensure freshness followed up by a call to the recipient or recipient will have to schedule a pick up.



Do you call the recipient before the delivery?

We call the recipient once our delivery driver is outside of the address provided. We are able to knock or text upon request.



Do you offer same day deliveries?

We DO offer same day deliveries or pick ups for custom orders. All same day orders must be placed by 10AM.



Do you ship out of state?

We currently do not ship out of state. We are able to wire orders. Wiring an order is contacting a local florist in the state you choose, and having them fulfill the order. Keep in mind, they will fulfill the order closest as possible. Color, vases and flower choice may vary.



What delivery options do you offer?

We offer same, next day and 3 day turn arounds! You are able to book up to 3 months in advance!



Does the turn over rate include weekends?

We are closed Sundays. So turn over rates do not include Sundays. If you want an order for Sunday, you will have to accomadate for Saturday.



How far away do you deliver?

We deliver to the Metro Detroit area, which is approximately 25 minutes from our location. We will not deliver outside of the delivery range.



How will I know where to go to pick up my order?

Once your order is ready for pick up, we will give you a call and provide the address.



What if I place an order for delivery and I'm out of the delivery range?

We will only be able to offer you to pick up.



Arrangments

How many roses are in the Wrapped Roses?

12 roses. 1 dozen.



How much to spray/color roses?

An additional $15 per dozen. $3 per individual flower.



What comes with each floral arrangement?

A personalized card message. Floral food packet.



What are buckets? When do I know if I'll need one?

Buckets are used in case you are not going to your destination right away. Fresh-cut flowers should be put into water immediately. Lasting about one hour out of water before welting. Buckets filled with cold water is a great way to transport and save your flowers until they are needed.



How should I care for my flowers?

After receiving your flowers, place them immediately into cool water. Keep water level filled - flowers take up water through the bottom of its stems and the sides. Be sure to keep your water clean, changing it every other day. Everyday, if necessary. Re-cut stems each time you clean the water. Add a floral food packet. Avoid heat, direct sunlight and windows! Keep in a cool place.



How long does floral letters last?

5-7 days. They're made from real roses.



Do you offer wedding packages? Do you offer babyshower packages?

We are able to cater to larger event orders. All large orders must be placed a month in advance.



I saw a beautiful arrangement on your instagram, but I don't see it on the website. Can I still order?

Yes. Describe in full detail or send over a photo.



Why don't any of the arrangements look the same?

We strive to be one of a kind. We believe every flower shape/size is different. We arrange our flowers according to what looks best to the “eye”. Ensuring a beautiful arrangement.



Are you able to get any other fresh-cut flowers not listed for pricing?

We are able to get other special freshcut flowers upon request. Prices vary.



What do I do if I want more than one color on a bouquet?

Select "Spray per dozen" and on the note in your cart, type what colorr you want.



What does "florist choice" mean?

If an arrangement has "florist choice" that means the foral designer will choose the assorted flowers that are used!



General

How many days in advance do I need to place an order?

We offer same and next day ordering! All same day orders must be placed by 11AM to be received the same day - NO exceptions! You're able to order up to 3 months in advance! Keep in mind Sunday is NOT a business day and we are closed.



What are your business hours?

10AM-6PM. Closed on Sundays.



Where are you located?

We are located at 15643 West Mcnichols, Detroit MI 48235. We are located directly across the street frrom SweetWaters Express. We have black tinted windows.



Do you offer refunds?

We do not offer full refunds. We will offer you a store credit the amount of your order if you are unsatisfied with your order.